Terms and Conditions

Making changes to your booking

Should you need to make any changes to your booking please advise us as soon as possible, our Terms and Conditions apply.

Any reduction in the numbers of participants with more than 72 hours notice will receive a full refund for those participants. Any reductions with less than 72 hours notice you will be entitled to a 50% refund.

You must notify us in advance of an increase in numbers, we will endeavour to accommodate an increase wherever possible.

Cancellation by you

Customers will receive a full refund or credit with 72 hours notice of cancellation. If customers cancel with less than 72 hours notice they will receive a 50% refund.

Customers will also receive a full refund or credit in case of B-Active cancellation due to weather or other unforeseen circumstances.

Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Changes or cancellation by us

We reserve the right to make changes at any time to the session and services we provide if they become necessary due to circumstances beyond our control.

In the event of cancellation by us we will offer an alternative course or date and, if unacceptable to the client, we will refund your payment in full.

 

Weather

Most sessions take place regardless of the weather, although we reserve the right to alter the content or venue of the activity should this be necessary. If your course is affected by adverse conditions, we will try and provide suitable alternatives. In extreme cases that bring about cancellation, we will offer either a full refund or the option of running the course at a different time.

Insurance & liability

B-Active@Rhoscolyn has a comprehensive public liability policy with an indemnity/ benefit limit of £5 million. We are happy to provide a copy of our certificate should you need one. Bookings DO NOT include personal travel or accident insurance. Please ask your insurer for details of the necessary cover for taking part in outdoor activities.

Client safety

Participants will at all times during the course, in the interest of safety, promptly comply with all reasonable instructions or advice given to them by us. If they fail to comply with such instructions or advice, we reserve the right to exclude them from the session and do not accept any responsibility for any liability, loss, expenses or damages arising because of their failure to comply.

Supervision of children

B-Active@Rhoscolyn is responsible for activity instruction only. Party leaders who accompany a group of children will be responsible for the discipline and adequate supervision of all group members outside of activity instruction time.

Privacy

We consider your booking details to be confidential and will not pass on your details to a third party under any circumstances unless required to do so under law.

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